Most customers finish checkout knowing far less about their purchase than they should. They have the product in their mind but not yet in their hands, and the gap between expectation and reality is where doubt lives. That doubt is quiet at first — a small question about whether they made the right call, whether they chose the right size, whether they will actually know how to use it properly. Left unaddressed, it compounds. It becomes a support ticket. It becomes a return request. It becomes a review that says the product was fine but the experience felt cold. The industry default — a static order number screen with a delivery estimate — does nothing to close that gap. It tells the customer their order exists. It tells them nothing that makes them feel good about having placed it.